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Whether it's a very specific question, or a vague one, we have it covered in our company help center.
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How do I track my order?
Hawaii: Please allow 24-48 hours for your order to process, once we schedule your...
How long can you hold my order for after purchase?
We generally hold orders up to 30 days from the time of purchase, need us to hold...
What is Pre-order?
We have 3 stock categories:In-stock, Pre-order and Sold out. In-stock When it say...
Can I request a specific day for delivery?
If you live in Hawaii -Yes, you may request a desired date for your delivery and ...
What is covered under the warranty?
The warranty covers all manufacturing defects Including: Wood frame and legs Bed ...
I didn’t get instructions with my package.
You can find the instructions available to download on the product page of your p...
Can I purchase a new item and add it to my old order without paying shipping/Assembly again?
If we have yet to ship out your order, yes you may add another order to your prev...
Is there a warranty on my products?
Yes! Any product you purchase directly from us comes with a 12 months warranty.Ma...
Item is showing a past pre-order arrival date
The arrival date showing on pre-order items is an est arrival date. In most cases...
I received a damaged Item. What to do?
Our Q&A team inspects each item prior to shipping. But in the unlikely event ...