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Whether it's a very specific question, or a vague one, we have it covered in our company help center.
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How do I track my order?
Hawaii: Please allow 24-48 hours for your order to process, once we schedule your...
The Charm 2.0 Assembly Instructions
Please see attached Assembly Instructions for The Charm 2.0 Bed. The Charm 2.0 Be...
I want to cancel my order
If your order has not been shipped out, please contact us and we would cancel you...
ValMinimal Sectional
The Valminimal Sectional offers fully removable, seat and back cushions, so you c...
When will my items be shipped?
If the items you purchased are in stock, please allow 24-48 hours to process your...
Can I cancel an order I made for a Pre-order Item?
Of course!You can cancel your order anytime before we ship it to you, for a full ...
Where can I pick up my order?
We offer order pickups in Hawaii only. You will receive a pickup confirmation onc...
Do you ship to USA?
Yes, we do!Please visit our mainland website at usa.valyoufurniture.com...
Is there a warranty on my products?
Yes! Any product you purchase directly from us comes with a 12 months warranty.Ma...
What is Pre-order?
We have 3 stock categories:In-stock, Pre-order and Sold out. In-stock When it say...